Shipping
How long will it take to receive my order?
Orders are processed within 1-3 business days. Delivery times vary depending on your location and the selected shipping method. You will receive a confirmation email with tracking information once your order ships.
Do you ship worldwide?
Yes, we offer international shipping to many countries. Shipping costs and delivery times are calculated at checkout based on your destination.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and a link to monitor your package’s journey.
What are your shipping rates?
Shipping costs are calculated based on your delivery address and the chosen shipping method. The exact cost will be displayed before you finalize your purchase.
Returns & Exchanges
What is your return policy?
We accept returns on unworn, unwashed, and undamaged items with original tags attached within 30 days of delivery. Sale items and certain products may be final sale.
How do I initiate a return or exchange?
Please start the process through your account on our website. Navigate to your order history and select the items you wish to return or exchange. You will receive instructions and a return authorization.
How long does it take to process a refund?
Once we receive your returned package, please allow 5-7 business days for processing. Your refund will be credited to your original payment method. The time it appears on your statement depends on your bank’s processing times.
Product & Care
How do I take care of my garments?
Care instructions are specific to each item and are listed on the product page and the internal label. We recommend following these guidelines closely to maintain the quality and longevity of your pieces.
Where are your products made?
Our collections are designed in-house and produced by trusted artisans in Spain and Portugal, focusing on quality and responsible manufacturing.
Why are some products limited?
We often release items in limited quantities as part of our commitment to mindful production and reducing excess inventory.
Orders & Payments
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other regional payment methods where available.
Can I modify or cancel my order?
We process orders very quickly to ensure fast shipping. Therefore, please contact us immediately if you need to make a change. We will try our best to accommodate your request if the order has not yet been prepared for shipment.
Why is my order confirmation missing?
If you haven’t received your order confirmation email, please first check your spam or junk folder. If it’s not there, you can also view your order status by logging into your account on our website.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased online and delivered via email.
My question isn’t answered here. How can I get help?
For any further questions, please visit the contact section of our website. Our team is happy to assist you.